frequently asked question

What types of billing services do you offer?

We provide comprehensive dental billing services, including insurance billing, claims submission, patient billing, payment posting, EFT reconciliation, appeal filing, consulting, and front office training tailored to dental practices. These services are designed to streamline your financial workflow and maximize revenue.

How do I get started with Prosper Billing Solutions?

Getting started is easy; simply contact us via phone or email to schedule a consultation. From there, we work closely with your team to ensure a smooth onboarding process and continuous support.

Is your billing service HIPAA compliant?

Yes, we strictly adhere to HIPAA regulations to ensure all patient information remains secure and confidential throughout the billing process. Your practice’s compliance and patient privacy are our top priorities.

Can you help if I’m already using another billing provider?

Absolutely. We can smoothly transition your billing operations from your current provider, minimizing disruption while enhancing efficiency and revenue recovery. Our team will tailor the transition plan to meet your specific needs.

Do you serve practices outside of my state?

While we primarily serve dental practices in Plano, TX, and Collin County, please contact us to discuss availability and customized solutions for practices outside the area. We’re committed to exploring options that best suit your practice’s requirements.

How soon can I see results after onboarding?

Many clients notice improvements in cash flow and billing accuracy within the first few billing cycles after onboarding, as our experts optimize your processes promptly. Continuous monitoring ensures sustained benefits over time.

What makes Prosper different from other billing companies?

Our specialized focus on dental billing, personalized service, deep industry knowledge, and commitment to maximizing your revenue with minimal administrative hassle set us apart. We build lasting partnerships to support your long-term growth.

How often will I receive reports and updates?

We provide regular, detailed reports and updates tailored to your preferences, keeping you informed of claim statuses, payments, and overall billing performance. Transparent communication is key to our service delivery.

Do you offer training for my staff?

We provide regular, detailed reports and updates tailored to your preferences, keeping you informed of claim statuses, payments, and overall billing performance. Transparent communication is key to our service delivery.

Yes, we provide customized front office training to empower your staff with the skills and knowledge needed for efficient billing and patient payment processes. This ensures your team is confident and well-prepared to manage billing tasks.

Is there a long-term contract required?

We offer flexible service agreements to fit your practice’s needs without locking you into long-term commitments unless you choose to do so. Our goal is to provide value that earns your trust every step of the way.